Who We Are
Innovative Leadership & Exceptional Results
With decades of proven expertise, the Boutique Inn Collection delivers strategic, results-driven hospitality management. Our leadership team specializes in optimizing boutique properties, combining deep industry knowledge with a personalized approach to enhance guest experiences and maximize property potential. With decades of expertise in hotel management, revenue optimization, and asset oversight, we partner with hotel owners and investors to deliver measurable success in an ever-evolving industry.
Meet Our Leadership Team
Mark Lahood, President
Mark Lahood is the co-founder and President of the Boutique Inn Collection, specializing in hotel operations, revenue, and asset management. With a career spanning over three decades, Mark has cultivated a reputation for optimizing hotel performance in all market conditions. His strategic approach to revenue management balances price-value considerations, market demand, customer segmentation, and inventory controls to drive results across the collection’s properties.
Mark brings extensive experience in managing urban independent boutique hotels, destination inns, and upscale lodging. His strong relationships with online travel agencies, wholesalers, and travel operators keep him attuned to emerging trends in the hospitality market.
Previously, Mark co-founded Access Hotels & Resorts, where he led hotel operations, accounting, renovations, and revenue management for properties nationwide. Earlier in his career, Mark was a principal with The Melrose Hotel Corporation and held leadership roles at Marriott and other prominent hotel companies. A graduate of Boston University’s School of Hospitality, Mark’s vision and expertise continue to elevate the Boutique Inn Collection to new heights.
Barry Caplan, Chief Operating Officer (COO)
Barry Caplan serves as the Chief Operating Officer of the Boutique Inn Collection, bringing over 38 years of experience in hospitality operations, sales, and asset management. As the founder of Access Hotel and Resorts, Barry has overseen a diverse portfolio of independent and branded properties across North America and the Caribbean.
Barry’s career highlights include successfully managing the transition of high-profile assets, such as increasing the value of Bacara Resort & Spa in Santa Barbara, California, by $30 million. He has been instrumental in acquiring, renovating, repositioning, and selling over $650 million in hotel real estate.
In addition to his role at Boutique Inn Collection, Barry is the founder of Access Residential Management, which manages over 50,000 residences across Florida. Barry holds a Bachelor of Arts from Michigan State University and has been recognized for his contributions to labor negotiations, sales, and operational excellence.
Discover How We Can Help
From inn management and asset maximization to consulting tailored to your property’s unique needs, our services are designed to elevate boutique hospitality to its fullest potential.
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